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FAQs

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Are dogs allowed?

Absolutely. The fee for dogs is $20 per night.

However, there are a few rules: Please bring all their accessories with you i.e. beds, bowls, towels, toys etc. Don’t allow them on beds. Keep them on leash when outside especially near the animals.

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Can we bring extra mattress to fit more people?

This is not possible due to limited floor space especially during the cold seasons as there is a wood stove in the centre of the yurt that will be on and can be a safety hazard.

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Do we need to pre-book a farm tour for during our stay

No there is no need to pre-book a farm tour. We leave bags of feed in each yurt so guests are welcome to feed the animals at any time during their stay. We also invite our guests to join us at the barn to show the evening routine and share more stories about us, farm and the animals.

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How close is the washroom and other yurts?

Our yurts are around 20m from each other and the washroom is central, between the yurts. A new permanent washroom facility will be installed in 2023.

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What are the check-in and check-out times?

Check-in is at 3pm Check-out is at 11am Early check in is not available due to the time it takes to clean each yurt. There is plenty of time to spend with the animals the day of arrival and before you check out.

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What can we do while at the farm?

We offer free time with the animals and provide feed to get close to them for fun and photos. A farm tour is held each evening when putting the animals in the barn. A fire pit BBQ and propane stove are provided for cooking or S’mores. Dunnville, Smithville and Wine Country are all a short drive for restaurants and wine.

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What is the cancellation policy?

Reservations that are cancelled more than 14 days prior to the arrival date will be refunded less booking fees, presently $7 per night. Reservations that are cancelled 7 to 14 days prior to the arrival can be rescheduled free of charge but not refunded. Cancellations made within 7 days will be charged the full stay. Where a cancellation is requested within 7 days we will endeavor to fill the reservation with another guest. If we are successful in filling the reservation we will offer a credit for a rescheduled date by notifying the guest cancelling the reservation by email.

Full terms and conditions can be found here

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When do I receive details on what to bring / expect?

We send a confirmation email upon booking which provides the majority of information. 5 days before arrival we send arrival instructions and updates and 3 days before arrival we send an ETA request and details of our available seasonal produce for sale.

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